General information FAQ’s
When did the accommodation and restaurant open?
The winery was built in 1971 and a restaurant in 1973. The hotel started life in 1983 as the Brokenback Motor Lodge and changed its name to Hunter Resort in 1987. The hotel has undergone regular refurbishment since that time.
How large is the property?
The property is a total of 80 acres. This includes almost ten acres of vineyard.
Who are the owners of Hunter Valley Resort?
The property is owned and operated by the Helé family since 1991. Two generations still live on the Estate.
What grapes do you grow?
We have just under ten acres of Shiraz grapes planted in 1967 by Johnnie Walker.
What do you do with your grapes?
We pick our grapes in late January or February (depending on growing conditions).
How far are you from Sydney CBD?
Hunter Valley Resort is a 2 hour drive from the CBD. Or 3 hours by train to Singleton Railway Station.
Is there public transport from…
Sydney, Yes – the train is the best way to get here.
Newcastle Airport, We are located approximately 1 hour from Newcastle Airport and we can arrange transfers.
Are there supermarkets, chemists or petrol stations close by?
Pokolbin is the name of the parish not a town; Cessnock and Singleton are our closest town and are both approximately fifteen minutes by car away. There are a couple of general stores, gourmet cheese shops, chocolate shops and deli items available at a number of local stores in close proximity.
Are wineries (Cellar Doors) and other restaurants within walking distance?
Yes, there are five Cellar Doors and two other restaurants within walking distance however you need to be mindful of the fact that Pokolbin is a rural area. There are no footpaths or street lights for walking at night. We recommend you don’t walk around after dark. There are taxis and shuttle buses which can transport you to local restaurants. We have 15 vineyards within a 2 kilometre radius. Our closest winery is onsite, with Thomas wine across the road, and Keith Tulloch Wines & Scarborough Wines 400 metres away. Marsh Estate and Mistletoe Wines are approximately just over 1km away. Onsite is the Mitilda Bay Brewhouse + Dining, with The Mill Restaurant, Brokenback Bar across the road, and Muse Kitchen 400 metres away.
Do you have laundry service?
We have a complimentary on-site laundry; laundry powder can be purchased at reception for a small fee.
Do you allow children?
Our family rooms of the rooms (Hunter) do have a queen bed and two single beds. The 2 Bedroom Cottage is another option.
Do you allow pets?
What credit cards do you accept?
Visa, Mastercard, Diners and Amex, as well as EFTPOS. We also have an ATM onsite.
What are your rates for your guest rooms and suites?
Rates range from $150-$485* All tariffs are based on double occupancy. There is an additional charge for extra adults and children in a room. *Rates fluctuate and are based on room category, midweek or weekend and availability. A 50% deposit is required at time of booking to confirm the booking.
How can I make a booking?
Click here to make an on-line booking or phone us on 61 2 4998 7777 Reception hours are from 8am-6pm. The restaurant staff may be able to accommodate you outside these hours, however if the restaurant is busy they may not be able to answer all your questions. We suggest you phone during office hours.
Can you tell me the difference in the room styles?
There are complete descriptions of each room style is on the website.
Is breakfast available?
Yes – open every day choose between a continental or full buffet breakfast. We also have a great espresso machine!
What time is check in and check out?
Check-in is 2:00pm and Check-out is 10.00am.
Is there a minimum stay?
There is no minimum stay midweek however weekends do generally have a 2 night minimum. However, please call us or check our booking webpage for one night weekend stays. Click here to make an on-line booking or phone us on 61 2 4998 7777
Can we have an early check in?
Check-in is at 2:00pm. We may be able to accommodate an early check-in when possible – call ahead on the day of arrival to enquire.
Can we have a late check out?
Check out is at 10.00am. We are not always able to accommodate requests for late checkouts as it is dependent upon our check-ins on the day.
Do you have wheelchair accessible rooms?
All rooms are on ground level, as is our restaurant/winery facilities. However, all bathrooms have a shower over the bath. We do have an accessible bathroom located next to the laundry. And there are accessible facilities in the restaurant/winery area too..
Can we request a specific room?
We book our guest accommodation based on their selected room style. Specific rooms and beds may be requested however cannot be guaranteed.
Can I smoke in the room?
All rooms are non-smoking. Smoking is permitted outside on the deck or verandah. Doors into the rooms must be closed to prevent smoke entering the accommodation.
Do you have a pool?
Yes, we do. It is not heated, however the adjacent spa pool is with notice.
What style of food does Matilda bay Brewhouse + Dining specialise in?
Click here for our latest menu
What time do you open?
Breakfast is 7.30-9.30am; Lunch 12 noon till 4pm; and dinner 6:00pm – 7 days a week.
Do you offer room service?
Yes, limited during the day however a take-out menu is available 7 nights a week.
What time does the restaurant close?
We do not have a closing time however we generally don’t take bookings after 8pm week days and 9pm on weekends.
Do you deliver pizzas or pastas?
No, pick up only.
Do you have a children’s menu?
Can you accommodate specific dietary requirements?
Can we reserve a specific table or outside table?
For dinner only
Do you provide transport?
No, but we can help you arrange transport by either taxi or shuttle bus.
Are you BYO?
Yes indeed. A corkage charge does apply.
What is the dress code for the restaurant?
Smart/Casual is the most popular dress code.
What else is there to do in the Hunter Valley?
Please look through the Visitors Guide below for ideas…